We want you to be delighted with your jewellery and every piece is checked before it is dispatched. All items are checked before they are sent out. In the unlikely event of any damage, please contact me within three days of receipt.
If for any reason you are not completely satisfied please contact me to make me aware, and to discuss a solution, should we agree that you may return the goods within 14 days of delivery in unworn perfect condition, complete with all accessories, presentation box & packaging and proof of purchase and I will be happy to offer an exchange, credit note or a full refund less the cost of the P&P).
Returns must be adequately packaged and sent via the Royal Mail's 'Special Delivery' service and insured for the full cost of the item, within the time stated. I cannot be responsible for lost or misdirected returns if they are returned by normal or recorded post.
Items that cannot be returned:
Jewellery that has been specially created to your own requirements or personalised cannot be returned.
I regret that for hygiene reasons under UK Health and Safety law, earrings for pierced ears cannot be returned.